I am going to keep this day light as it was probably our (my) worst travel day that I have ever had. Going from the St. Regis in a wheelchair accessible water taxi was cool and we got to see parts of Venice due to his route that I had never seen before but Andrew might have when out on our previous visit getting food. We got to the train station and boarded the train going to Trieste when we found out a whole lot of us were on the wrong train so we had to move trains. After that fiasco we were on our way. Very nice taxi driver in Trieste took us to the cruise ship terminal where we checked in for the Oosterdam and found out that we had to take yet another bus ride to the ship. At that point I could not get onto another tall bus so they brought an accessible van to transfer Andrew and I plus a security guard as we were now in transit (gone through customs) to the ship. Got to the ship and felt a sense of relief. Once in our stateroom, realized this was not the kind of room that we had booked so went for dinner and discussed it with a front desk person who disagreed with me that we originally had booked the room that I was talking about. There was one room left on the ship that was accessible and it was a suite one floor below the room that we had originally booked which HAL booted us from as they said they had to work on it but in reality it was put into the COVID ward on that floor. Went back to our room to get proof we had booked the original accessible room and there was a knock at the door and we were moved to the suite! No idea what happened. Blows my mind that a cruise ship with 500 passengers on it that can house 2000 would be that nit picky about moving people. On our hallway there are people in inside rooms – why not move them across the hall as a courtesy into balcony or even window cabins? Just blows my mind when a customer service opportunity is lost.
