Well, it has been decided!
After a quick trip to California and Nevada earlier this year, and EVERYONE it seems (including me) heading to Europe this summer/early fall, we decided for our vacation to go somewhere a little more exotic!
Thanks to Air Canada offering non stop flights to and home from each of our new destinations and a fun trip between them via Manila on Philippine Airlines; we are off to Dubai, UAE and then Bangkok, Thailand!
I did not have a problem booking the flights on Air Canada – both Andrew and my profile are in my account. So our names and pertinent information information ends up in our booking (for me – Gluten Free Meal and my accessibility needs). Basically, I do not need to remember how to spell!
Not so fast when I went to book our tickets on Philippine Airlines! Yes, I know how to spell my name however when it came to Andrew’s, I spelled his middle name incorrectly! As tickets have to match the passport and I only noticed AFTER I paid for the tickets, what to do? They are not refundable! Andrew has a good Scottish middle name and I was missing the K… OK, how to deal with that? I thought about cancelling the tickets but what a mess! I was within the 24 hours of booking, so cancelling could have been done. However I thought, let’s try Customer Service first! Well I must admit, the Customer Care department at Philippine Airlines is beyond excellent! It was “not a problem Miss Lynda” just e-mail us some information and phone us back and we will have it fixed! By the time I did that, and called back (was on hold for a total of 2 minutes each time) they had it fixed! What a pleasure! Now if only our North American Airlines could follow that example… especially for hold times!
So now to consult my family and friends who have travelled to this part of the world and get planning!